Here's a comprehensive summary of my resume. You can also find details on my LinkedIn page.
Experience
Vice President, Portfolio Strategy Leader, End User Experience - 2023
Owning the product strategy for the End User Experience portfolio. Driving product development to create an efficient, personalized experience to allow users to manage their employment benefits. Portfolio goals include increasing employee engagement on web and mobile channels, reducing service center calls by 10%, and improving product competitiveness to support upward of $20M ARR in new sales.
Portfolio achievements include the launch of a new mobile app with over 50,000 downloads in 4 months, the conversion of 45 clients to a new employee portal, and parent-child site template feature that reduced implementation times by 69%.
Head of Product, Activate Care; Remote - 2022 - 2023
Director of Product Management - 2021 - 2022
Defined and led Product Strategy for both Path Assist, a SDOH Health Equity tech-enabled service, and Community Care Record, a SaaS Care Coordination tool. Presented the Product strategy and roadmap to the Activate Care Board to justify Product Development spend.
Built a scalable Product Management practice to execute a SaaS product growth strategy in a 60-person organization. Developed best practices for the Product team to work effectively within an Agile/Scrum development framework including: writing acceptance criteria, backlog management, project kickoffs with Development teams and SMEs, and release planning. Hired and led a 5-person Product team to ensure the execution and delivery of market-driven services and software features.
Iterated on the 0 to 1 Product-Market fit for Path Assist. Led the build of a platform MVP to support a Path Assist pilot to prove operational feasibility. Established an omni-channel client recruitment strategy which led to a 70% SMS opt-in rate for Medicaid recipients.
Set pricing for Community Care Record to increase new sales and renewal revenues by 15% leading to $560k in renewal revenue in 2H 2022. Supported $800k in new Community Care Record sales and a 50% increase in monthly new patient records during 2021.
Introduced a measurable Outcomes-based Product Roadmap to facilitate innovative solutions and design thinking. Matched roadmap Outcomes with company OKRs to ensure Product Strategy aligns with company goals.
Sr. Product Manager/UX Lead, CarePort, an Allscripts company; Chicago, IL - 2017 - 2020
Launched the rebuild of the Careport Denial Management module for over 200 clients onto a new Angular/Bootstrap UI with an offshore development team. Facilitated all user and market research for the Denial and Appeals rebuild to identify market needs to address a $262 billion cost burden to the US healthcare system.
Driving the building of features in CarePort Care Management to support the current $55M/year client base.
Facilitated user research and provided design inputs into a project to support Discharge Planning into post-acute care providers for COVID-19 positive patients.
Informing the roadmap by researching and prioritizing potential new features for Care Management.
Leading integration efforts to send post-acute referrals to providers as part of a new product initiative for CarePort Transition.
Ensuring User-Centered Design processes and UI Style Guide recommendations are followed to deliver a consistent user experience as the UX lead.
Acted as Scrum Master for onshore development team to establish Agile processes and ensure business priorities were completed on schedule.
Sr. User Experience Designer, ZirMed; Chicago, IL - 2016 - 2017
Lead all User Experience (UX) activities for a series of Revenue Cycle Management applications. Provided industry insights toward the development of a Population Health Management application.
Head of Product and User Experience, Cyder Healthcare; Madison, WI - 2015 - 2016
Facilitated prioritization of user stories, market knowledge, and wireframes to support the development of an iPad-based patient satisfaction survey tool to release a startup MVP.
Designed new concepts to add a patient Loneliness Screener and Patient Profile features to the application.
Principal Human Factors Engineer, Medtronic; Boulder, CO — 2015 - 2016
Executed all UX activities in the development of the Valleylab FT10 and next generation electrosurgical generators; including touchscreen UI design, Formative and Summative usability testing, and use error risk analysis.
User Experience Engineer, Premier, Inc. (formerly TheraDoc); Salt Lake City — 2012 - 2015
Assisted a market research project to identify new markets for possible Health IT line and brand extensions. Facilitated over 10 interviews and design concept reviews to identify and validate market problems for the development of a “greenfield” clinical surveillance product.
Introduced and executed a UX practice into the organization to support growth of a $30M/year TheraDoc clinical surveillance product. Built a UX Library containing User Research findings, Personas, and several UI mockups and prototypes supporting Clinical Pharmacy and Infection Prevention workflows.
Developed 6 Personas for all the primary TheraDoc users based on User Research. These Personas were utilized as a training tool for new hires and educating members of the Product Development team around key user needs.
Facilitated dozens of WebEx and onsite User Research interviews with Pharmacists and Infection Control Practitioners in order to gather user needs and identify TheraDoc usability issues. Established baseline usability metrics, such as task times and number of user clicks, through moderated usability studies.
Developed over 15 User Interface wireframes focused on Clinical Pharmacy workflows, Infection Prevention documentation, real-time clinical notifications, and clinical rule authoring for both desktop and mobile platforms.
Authored a Usability Engineering Process document for the TheraDoc Quality Management System.
Principal User Experience Researcher, Wolters-Kluwer (formerly Pharmacy OneSource); Madison, WI — 2010 - 2012
Managed 2-person User Experience Research team and developed processes to improve User Research activities to promote better understanding of end user workflows, environmental conditions, and interactions to support design solutions. Authored a User Research Best Practices document, created a User Research Library to promote better sharing of user data, and introduced Usability Studies as a method of design validation.
Interaction Designer, Pharmacy OneSource; Madison, WI — 2008 - 2010
Led User Research and Interaction Design for Sentri7, an electronic surveillance application. Efforts led to improvements for both Clinical Pharmacists and Infection Control Practitioners. Design work included the addition of new widgets to display information on the surveillance dashboard, a positive microbiology culture work list, easier to read lab data trending and indications of corrections, and a medication panel with added flexibility for displayed data.
Led User Research and Interaction Design efforts for the re-design of Simplifi797, a USP 797 compliance management application. Design efforts included a more usable dashboard, more efficient batch process data entry, additional tasks and competencies to track compliance, and an improved, up-to-date aesthetic design.
Facilitated User Research and Interaction Design efforts for the re-design of UnitStock, a medication inspection compliance application. Efforts lead to the release of VeriForm which included more flexibility to create check list inspection forms and criteria, added inspection scheduling flexibility, improved table layout of upcoming and completed inspections, and expanded reporting capabilities.
Usability Engineer/Localization Coordinator, GE Healthcare (formerly Datex-Ohmeda); Madison, WI — 2004 - 2008
Designed and usability-tested a simplified user interface layout on the Engstrom Ventilator for minimally trained users in mass-casualty situations. This simplified user interface tested successfully with secondary ventilator users, increased maximum viewing distances for isolation rooms, and was seen by many as a means to train new users of the ventilator.
Managed all design and user research activities for new features on the Engstrom Ventilator User Interface. Features included a suction procedure, improved backup ventilation mode, lung mechanics measurements, and neonatal capabilities.
Software Systems Engineer, Datex-Ohmeda; Madison, WI — 2001 - 2004
Wrote and maintained over 5000 software requirements for two anesthesia machines and a critical care ventilator.
Education
University of Wisconsin; Madison, WI — M.S. Biomedical Engineering, 2005
Focus: Human Factors Engineering /Human-Computer Interaction
University of Iowa; Iowa City, IA — B.S. Biomedical Engineering, 2001
Skills
Product Management, Product Strategy, User-Centered Design, Usability Testing, User Interface Design, Human Factors Engineering, Personas, Requirements Analysis, Wireframes, Agile Development, Voice of Customer, Contextual Inquiry, Market Research, Feature Prioritization
Tools
Proficient with Axure, Balsamiq, PowerMockup, Visio, Morae, Microsoft ADO, and Jira
Basic knowledge of HTML/CSS, Photoshop, Sketch
Proficient with Notion, Microsoft Office, and Apple Pages, Numbers, and Keynote
Other activities
Improv Performer, Incognito Mode Improv and The Bit Theater - 2021 - present
Product and UX Mentor, 1871 - September 2019 - present
Providing UX and Product advice and mentorship for startups.
Improv Program Graduate, Second City - October 2018 - February 2020
Sierra Club Inspiring Connections Outdoors (ICO) co-chair and volunteer - January 2017 - present
Lead multiple frontcountry camping, day hiking trips, and paddling outings for youth from under-served Chicago communities.
Trained volunteers to be trip leaders through Sierra Club’s Outdoor Leadership Training 101.
Raised $6200 by organizing a volunteer run film festival as a host for Mountainfilm on Tour.
United Way Day of Caring volunteer – September 2014, 2015
Big Brother, Big Brothers Big Sisters of Dane County - 2008 - 2012
Competed in Half-Ironman, marathons, half-marathons, and road bike centuries
Projects
10.10.10 Healthcare Volunteer: Worked on the Wicked Problems team to collect and filter the healthcare problem statements to present to the CEOs.
MedSpeaks: Provided UX consulting and early website wireframes - January - April 2015
Guest Lectures
Conducting Research Remotely, MATTER Digital Curriculum - July 2022
UX Research in a Pandemic, MATTER Workshop - March 2020
User Centered Design Workshop, Boulder Medical Technology UX/HF Meetup - Facilitator, March 2016
Introduction to Human Factors course, University of Wisconsin - 5 times from 2008 - 2011
“Usability in Healthcare” – Marshfield Clinic, World Usability Day Presentation, November 2009
“A Manufacturer’s Take on Patient Safety: Anesthesia and Ventilation” - University of Wisconsin Center for Quality and Productivity Improvement, Co-presenter February 2007
“Usability in Healthcare” – Presented to UPA-Wisconsin Chapter
Professional Organizations
Human Factors and Ergonomics Society (HFES) Rocky Mountain Chapter Events Committee Member - January 2015 - September 2016
Product Design Association of Utah - Member - 2013 - 2015
Interaction Design Association, Madison Chapter – Group Leader and Member 2011-2012
System Engineering Initiative for Patient Safety, University of Wisconsin - Member 2005 - 2012
Training
Pragmatic Marketing; Foundations, Focus, Build, 2018; Market, Insight, 2022
General Assembly: Product Management, 2017
Adaptive Path; UX Intensive Course, 2008
The Creative Problem Solving Group, Inc; Igniting Creative Potential, 2005
PatenT
Patent #7,530,353: Apparatus and Method for Determining and Displaying Functional Residual Capacity Data and Related Parameters of Ventilated Patients.
Blogs
“Experience Points” - My thoughts on UX, Healthcare, and Patient Safety: http://paulmicheliux.com/blog
“A Healthy Dose of Reality” – A blog to share recent findings from the field of Patient Safety (2010-2011): Republished at http://www.paulmicheliux.com/saferhcx