Pharmacy OneSource VeriForm Product
Hospitals are required to ensure medications are safely stored and in compliance with CMS requirements. Pharmacy OneSource had a simple checklist application, called UnitStock, to help the Pharmacy Department log and track medication storage compliance. UnitStock was originally designed for a Palm Pilot. It allowed only one checklist for the entire hospital, meaning it was not very flexible to the specialized needs of different units in the hospital. An overhaul of the application was needed for it to stay viable.
The primary project goal required adding the flexibility to have more than one type of checklist in order to expand usage. Additionally, the application needed a better audit and sign off workflow, as well as improved reporting, to address the complaints of the UnitStock Admin users. Finally, we wanted to bring in the visual elements from other Pharmacy OneSource applications in order to allow a consistent User Experience for users of multiple OneSource applications.
This ended up being a group UX effort. I facilitated the original User Research to identify the UnitStock usability issues as well as understand the User Needs not being met by the product. I worked on the original designs for the updated checklists, the ability to create multiple checklists, and the sign off section. User feedback on the mockups were collected to improve and iterate the design.
The Dashboard provided a task list of the required inspections and access to the different checklists. The new checklists allowed users to write comments for non-compliant issues. A role based sign off section allowed Admins to have official compliance records of the inspections. Finally, improved reporting allowed better tracking of compliance.
One of the great side benefits of this project was reading "The Checklist Manifesto" by Atul Gawande - still one of my all time favorite reads from my professional career.